Windhoek, Namibia
IT Support in Namibia
Managed IT support, database administration, backups and Microsoft 365 for businesses in Windhoek and across the country. Written scope, agreed response times, and a help desk that answers.
IT Support Services in Namibia
Managed IT support in Namibia for organisations that need someone to answer the phone, keep the servers patched and know where the backups are. Every engagement is scoped in writing, with response times agreed before we start.
IT Infrastructure Management
Servers, workstations, licences and software kept patched, monitored and documented, against an agreed asset inventory. You get a written record of what you own, not a guess when something breaks.
REQUEST A QUOTECloud Solutions
Cloud services in Namibia planned around what your connectivity can actually sustain. Migration, hosting and cost control for businesses moving off ageing on-premise servers, without assuming perfect bandwidth.
REQUEST A QUOTEIT Strategy & Consulting
IT consulting in Windhoek for the decisions that cost real money: what to replace, what to keep, what a vendor quote is actually worth, and where next year's budget should go.
REQUEST A QUOTEHelp Desk & User Support
A help desk that answers. Phone, email or WhatsApp for password resets, printers, email problems and the daily faults that stop people working, with response times agreed in writing rather than hoped for.
REQUEST A QUOTEBackup & Disaster Recovery
Backups you have actually tested. We set recovery targets, verify restores on a schedule, and document who does what in the first hour, because an untested backup is a hope, not a plan.
REQUEST A QUOTEServer & Performance Optimisation
When everything is slow and nobody knows why. We measure rather than guess, then fix the actual bottleneck, whether that is disk, memory, database queries or a saturated link.
REQUEST A QUOTEDatabase Administration
Database administration in Namibia for MySQL, PostgreSQL and SQL Server. Backups, indexing, query tuning, user permissions and version upgrades handled by someone who does it every week.
REQUEST A QUOTEMicrosoft 365 & Google Workspace
Tenant setup, licence management, shared mailboxes, multi-factor authentication and third-party backup. Most Namibian businesses run one of these and administer neither properly.
REQUEST A QUOTEEndpoint Management & Patching
Every laptop and desktop inventoried, encrypted, patched on schedule and running endpoint protection. Unpatched machines are how most breaches in Namibia actually start.
REQUEST A QUOTEEmail Security & Awareness Training
Spam and phishing filtering, SPF, DKIM and DMARC configured properly, plus staff training. One convincing invoice email is still the cheapest way into a Namibian business.
REQUEST A QUOTEIdentity & Access Management
Who has access to what, and what happens the day they resign. Joiner, mover and leaver processes, least-privilege permissions and a password manager your team will actually use.
REQUEST A QUOTEIT Procurement & Hardware Supply
Specifying, sourcing and setting up laptops, servers, printers and licences. We tell you what you genuinely need for the work, not the highest-margin box on the shelf.
REQUEST A QUOTEHow We Take Over Your IT
Four stages from first audit to ongoing support, so you know exactly what changes and when.
Assessment
We audit what you actually have: servers, licences, backups, who has admin rights and what nobody has patched since installation. Most clients learn something uncomfortable at this stage.
Strategy
A prioritised plan with costs: what to fix now because it is a real risk, what to budget for next year, and what to leave alone because it is working fine.
Implementation
Changes made outside business hours where they carry risk, with a rollback plan agreed first and documentation handed over as we go, not promised for later.
Optimisation
Monthly patching, backup restore tests and a short report you can actually read, showing what broke, what was fixed and what needs attention before it becomes urgent.
What You Get From an IT Support Contract With Us
Six things every Namibian business should expect from a managed IT provider, and rarely gets in writing.
Defined Scope
You get a written list of exactly which systems and users we cover, what we are responsible for and what stays with you. No arguments later about whether something was included.
Customised Solutions
A twelve-person practice in Windhoek does not need what a bank needs. We size the solution to your headcount, your risk and your budget, not to a package tier.
Responsive Support
Phone, email or WhatsApp, with target response times written into the agreement. You should never have to wonder whether anyone has seen your ticket.
Practical Planning
Hardware lead times into Namibia are long and connectivity costs money. We plan replacements and upgrades around those realities rather than around a vendor's refresh cycle.
Security-Focused
We are a cyber security company that also does IT support, so patching, access control and backups are treated as the job rather than as an upsell.
Maintainable Foundations
Everything documented so you are never hostage to one person's memory, including ours. If you ever leave us, your next provider can pick it up without starting from scratch.
What Effective IT Support Should Deliver
A clear view of the current environment, documented priorities and an implementation plan that reflects business risk, users and available resources.
Support arrangements should make it clear what is covered, how users request help, who owns each action and what response expectations apply.
IT Support in Namibia: What Businesses Ask Us
Cost, response times, database administration and coverage outside Windhoek. Straight answers before you ask for a quote.
An initial inventory of users, locations, devices, servers, applications, cloud services and current issues helps define an appropriate scope.
The existing service range includes defined consulting or implementation projects as well as support and maintenance arrangements. The exact coverage is agreed in the proposal.
No. Recovery planning is intended to reduce risk and clarify recovery steps. Objectives depend on the systems, backup design, available resources and agreed recovery requirements.
Yes. An IT assessment documents what you actually have, where the real risks sit and what should be prioritised, before anyone recommends spending money. Many Namibian businesses discover during this step that a backup has been failing silently for months.
Managed IT support is normally priced per user or per device per month, so the main drivers are how many staff and machines you have, whether servers are included, and whether you need after-hours cover. Project work is quoted separately. Send us your user count and system list and we will put a written figure in front of you.
Yes. We handle MySQL, PostgreSQL and SQL Server: backups and tested restores, indexing and query tuning, user permissions, and version upgrades. This is a genuine gap in the Namibian market, and it is usually the thing quietly slowing a business system down.
Target response times are written into the agreement rather than left vague, with faster targets for anything that stops people working entirely. We also agree an out-of-hours route up front, so you are not discovering on a Saturday that nobody is reachable.
Yes. Most day-to-day IT support is delivered remotely, which works for branches in Swakopmund, Walvis Bay, Oshakati, Ongwediva and Rundu. On-site visits are scheduled where hardware genuinely needs hands on it, and we plan around Namibian travel distances rather than pretending they do not exist.
Yes. Tenant and licence management, shared mailboxes, multi-factor authentication, SPF, DKIM and DMARC records, and third-party backup of your mailboxes. Microsoft does not back your data up for you in the way most businesses assume, which is worth knowing before you need a restore.
Find Out What Your IT Is Actually Costing You
Tell us how many users you have, what systems you run and what keeps breaking. We come back with scope, response times and cost in writing.
REQUEST A QUOTATION